Store Policies

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site and will also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited for the sole purpose of fulfilling your order and to ensure your security. We will not sell your personally identifiable information to anyone. Any additional information from our company not related to your order will always give you the option to remove yourself from any further correspondence.

 

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

ERRORS

We try to check everything but sometimes errors slip through. We cannot be held contractually liable responsible for errors. If you find an error please let us know and we will correct it.
 

PURCHASE ORDERS

Norcostco accepts institutional Purchase Orders from organizations with an approved Norcostco account.
To inquire about whether your organization has an existing account, email us at Accounts Receivable.  Or call 1-800-220-6920 x1004.
On the payment page of the check-out process, select “Account Number” for your payment method.  Enter your Norcostco customer account number if you know it and your purchase order number. Don't worry if you don't know your Norcostco customer account number. We will take care of it!
Additionally, your organization’s tax exempt status can be tied to your Norcostco account eliminating the need to provide sales tax exemption documentation. You MUST sign-in to your existing and updated log-in, for your tax exempt status to apply.
When ordering with a purchase order, please provide the “Bill to Information” as it appears on your organization’s purchase order/requisition form.  Any new accounts for public schools will be required to fax in a copy of a purchase order before your order is shipped. Any other new accounts will be required to complete a credit application before your order is processed.
 

TAX EXEMPTION

As a school or non-profit organization you may be eligible to make tax-exempt purchases.  We'd be happy to help you modify your account accordingly.  To qualify for tax-exempt purchases, you will need to supply us with a copy of your State issued tax exemption certificate. You must also have a Norcostco login used solely for your organization's purchases and separate from any logins for personal use.  You can send your completed and signed certificate along with the email address of your Norcostco login to us by one of two easy methods. 
 
1.  By Mail
Norcostco, Inc.
Attn: Internet Sales
825 Rhode Island Ave. S
Golden Valley, MN  55426
 
2.  By Fax
(763) 525-8676
Attn: Internet Sales
 
Please allow at least 2-3 days for Norcostco to update your account.  We will notify you by email when the account is ready. You MUST sign-in to your existing and updated log-in, for your tax exempt status to apply.
 *Please note, we are unable to refund tax collected from orders placed before an account is exempted.*

Norcostco collects tax in the following states: California, Colorado, Georgia, Minnesota, New Jersey, North Dakota, South Dakota, Texas and Washington.
 

TAX EXEMPTION ON SHIPMENTS FROM MANUFACTURERS:

Many products are shipped directly from the manufacturers. We are required to pass on the taxes in those states for which Norcostco does NOT have a resale tax exemption. Every state is different in what is accepted to remove tax and this can be reviewed in a case by case basis as orders are submitted. Most of these manufacturers will NOT accept end-users resale certificates.
 
A few of these include:
CHAUVET DJ and CHAUVET PROFESSIONAL collects taxes in: California, Florida, Ohio, Texas, Virginia, and Washington.
ETC collects taxes in: Alabama, Arizona, California, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kentury, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.
Lex collects taxes in: California, Connecticut, Florida, Pennsylvania, and Washington. Lex does NOT accept end-user's resale certificates.
Rosco collects taxes in: California, Connecticut, Georgia, Minnesota, New York, Ohio, Rhode Island, Texas and Washington. Rosco accepts a tax exemption certificate for the consignee.